When family run manufacturer FrameMaker Windows decided to form a new partnership with Distinction Doors in summer 2018, they were pleased to learn that quality products were evenly matched with quality customer service.
The move came after Director Tim Buxton explored the level of workmanship delivered by the Barnsley based firm, who are now regular suppliers of a range of superior yet competitively priced doors. He explains:
“The decision to change supplier and begin a partnership with Distinction Doors eight months ago was the perfect move for our business, on several fronts. A smooth transition with simple processes meant that administratively, our staff knew precisely what was happening, and when. The support from Distinction Doors’ resulted in a quick, well supported changeover, which most importantly, caused no interruptions to the day to day service we offer. Such a positive experience really set us off on the right foot and has most definitely been maintained since.
“We have made full use of the prepping service Distinction offers, utilising their expertise alongside our own to provide door sets which meet customers’ exact specifications in the most cost and time efficient ways.”
FrameMaker typically purchase standard blanks and products from Distinction’s nxt-gen range. With over 200% more products regularly in stock, it’s clear why one of Leicester’s top trade manufacturers chose them as their newest partner. Tim is especially satisfied with the expertise and knowledge proffered by the technical team:
“One of the biggest assets we have discovered is the Distinction team’s great customer communication. They truly go above and beyond, supporting the staff in our factory with any questions, however small. Their technical team understand each product intimately, which means that the ongoing service we provide to our own domestic and trade customers is just as high in quality. The working relationship we have developed feels like it has always existed.”
