The Glass & Glazing Federation has appointed Leighton Cox as customer relations co-ordinator, as part of its drive to revolutionise the complaints procedures within the GGF. The organisation is currently unveiling a new General Member Complaints Service, designed specifically to offer a faster, more efficient, and transparent resolution to disputes between consumers and GGF members.
Leighton brings with him a wealth of knowledge and experience in handling complaints. He previously worked with DX as operations manager, handling complaints that came in from across the UK and Europe.
Prior to this, Leighton also worked with the Communications Ombudsman, an organisation that resolves mobile, broadband and landline disputes. Within this role he collaborated with regulators to adapt their approach to complex complaints, and with businesses to ensure their terms and conditions were more robust and clearer.
“The GGF’s Complaints Service is a rich source of consumer feedback which will help all our members to improve and enhance their own businesses,” commented Leighton Cox. “As well as overseeing improvements to the GGF’s own handling of complaints, which will include streamlining communication methods towards a swifter resolution, we will continue to build and environment of trust and reliability which helps to strengthen our members’ reputation and brand loyalty.”
The GGF’s new Complaints Service will be equipped to handle a broad spectrum of complaints, ranging from service conduct to technical issues, offering solutions and support that are both practical and impactful.
