Apeer has launched a new, online customer services portal that provides a more efficient way for trade partners to register aftersales and warranty queries as well as making it easier to follow up on their progress.
The product of eight month’s intensive development by Apeer’s dedicated technical team, the new, bespoke portal has been created entirely in-house and as a result has been expertly tailored to the needs of its extensive customer base.
Apeer’s Managing Director, Asa McGillian, explained: “We’re committed to supporting our customers in any way we can, from delivering the best performing, best looking products on the market, to high quality service, marketing and after sales.
“We know how important it is, in a more challenging trading environment, for installers to gain a competitive advantage and that’s why we’ve invested so significantly in our new online portal.
“It allows them to quickly create an aftersales query ‘ticket’ and upload photos if required, even if they’re on site, without having to navigate back to emails,” he continued. “It helps to keep all the info from an aftersales query in one place, provides an easy way to check on its progress and importantly, it means that a dedicated Apeer sales representative will also be able to instantly see an overview of any open tickets, enabling them to expediate urgent queries.
“Trade partners can still use our existing customer service, cs@apeer.co.uk if they wish, but the new portal has been designed to allow them to operate more effectively – it also means they can pass on these efficiencies to the end user, enhancing their own level of service and brand reputation in the process.”
When logged into the new portal, Apeer’s trade partners will also have direct access to product technical information and documentation, detailed care, fitting & warranty guides, plus additional FAQs and valuable marketing materials.
“At Apeer, we’re constantly looking to raise the bar when it comes to our product offer, with exciting innovations that gives us a leading edge on performance, aesthetics and the breadth of our range,” concluded Asa. “And, as we’ve demonstrated with our new customer portal, we’re also dedicated to providing the best service and support, making it as easy as possible for our trade partners to manage and grow their businesses.”
For more information visit: www.apeer.co.uk
