Reynaers Aluminium has launched two new online tools to provide fabricators and installers with real-time comprehensive product and technical information, as well as its hardware selection and comparator.
In line with its digitalisation strategy both software solutions are now accessible through Reynaers Customer Portal.
Docu Portal brings together the equivalent of 20,000 catalogue pages and is the latest in a number of online tools from the aluminium systems specialist that have been designed to provide real time information to make it easier to design, order, fabricate and install the latest window, door and curtain walling solutions.
Through Docu Portal, Reynaers’ customers will be able to quickly and easily access in-depth, technical guidance for the fabrication and installation of its systems. Through a personalised login, customers will also have the ability to save favourites. They will then receive specific notifications of any relevant updates.
Within the Docu Portal system, a Hardware Configurator has also been created to offer rapid analysis of the best suited hardware for a project. Drawing on all available Reynaers’ products and compatible components, the hardware configurator provides an overview that allows products to be easily compared to identify the best solution.
Martin Boland, Technical Support Manager at Reynaers Aluminium UK, said: “Developed specifically to address the challenge in accessing and searching through the vast amount of information available, Docu Portal has been designed to make life easier for fabricators and installers.
“As well as easy navigation of over 20,000 documents, the customer can also compare and select a number of hardware solutions. Coming soon will be the ability to set up tailored mini manuals to access offline. Docu Portal is a real step forward in the journey to complete digitalisation.
“Ultimately we want to make life as easy as possible for our customers and by offering an up-to-date online solution to navigate our vast product range and technical support documentation, we aim to add real value to the support and products we provide.”
Reynaers has introduced a number of digital innovations to help offer a seamless customer experience. These include a customer portal that links to a download centre containing technical information and allows deliveries to be tracked, while ReynaPro offers accurate pricing, generates order lists, production schedules, provides assembly instructions – and links to an electronic ordering system.
Reynaers is also in the process of adding ‘digital passports’ to all systems that will provide electronic data associated with each individual product.
