Leading window and door fabricator and VS specialist Quickslide has become a finalist in this year’s G Awards in the two key categories that it entered, Customer Care Initiative of the Year and Fabricator of the Year.
For the Customer Care Initiative Quickslide submitted a scheme that has successfully reduced its engineer callouts by more than 60%, by identifying that many installers assumed handling and fitting VS windows was the same as other frame types, whereas the reality is quite different. Quickslide therefore set out to train its installer customers, which in turn allowed greater resource to be applied to quality control in the Quickslide factory, further reducing remedial site visits.
For the Fabricator of the Year entry Quickslide submitted details of the company’s extensive system development programme, within which its in-house R&D team developed integrated CRM, Scanning and Despatch applications designed to provide solutions way ahead of standard industry products.
These have resulted in significant increases in lead conversion rates, average order values, reductions in after-sales callouts, together with on time and in full (OTIF) improvements at the highest levels since pre-COVID.
“The investment that we have made in our internal systems is producing significant benefits to our customers, which is the whole point,” explained Quickslide Chairman Adrian Barraclough. “The G Awards is the industry’s leading event of its type and previous wins for Quickslide have been terrific for showing appreciation for our people and the effort that they put in to create excellence within our company. Even being recognised as a finalist is a huge boost for us all at Quickslide.”
