The current economic climate is challenging to say the least and installation businesses are on the front line in balancing supply chain issues with consumer demand and increasing budgetary constraints. But some are managing to buck the trend. One of Derbyshire’s largest manufacturers and installers, Swadlincote Windows, has boosted efficiencies and further improved customer service with its use of the AdminBase installer management system.
“Since we have started using the SMS service through AdminBase it has made us even more efficient,” explains Tyrone Birch, Business Manager at Swadlincote Windows. “Homeowners today are much more likely to check a text message than they are to answer the phone. It’s much more convenient to respond to a request in their own time when it suits them, rather than being caught out by an unexpected call at an inconvenient time. We have been using the SMS service to advise customers on installation dates, confirm service dates, and to ask homeowners to check they’ve received quotations, invoices and more. We even schedule text messages at certain times throughout the day which helps to control the tempo for the business.”
Rhonda Ridge of Ab Initio, creator of AdminBase, adds: “It’s fantastic to see quality focused companies like Swadlincote Windows utilising the features of AdminBase to further improve internal efficiencies and customer service. Coming from an installation background myself, I wanted to design a system that genuinely makes life easier for home improvement businesses and being able to send co-ordinated text messages from a central system is just one of the ways AdminBase can do this. Text messages are so useful in business, but when they only exist on one person’s phone, it can muddy the communication waters. When used from a centralised system throughout the entire customer journey, it becomes an invaluable support.”
Tyrone concludes: “The AdminBase SMS feature is now quite simply a tool we could not live without.”
