Window Ware’s unwavering commitment to customers has impressed one of the country’s leading premium fabricators.
The trusted hardware distributor has pulled out all the stops to keep the hardware coming for its customers, meet heightened demand and maintain a strong OTIF despite ongoing supply chain challenges in the wake of Brexit and the pandemic.
Tony Nelson, Procurement Manager at Dekko Window Systems Ltd agrees the team at Window Ware are doing a sterling job. He says, “Window Ware have been a reliable and supportive supply chain partner to Dekko for many years.”
“More recently during the pandemic, we have been impressed with the business resilience they have built to protect and maintain service continuity to us.
Tony insists, “There are very few occasions that they have let us down during this time, which is testament to them, and has been essential for our business during these unprecedented times.”
Even though the last 18 months has thrown up everything from lockdowns and factory closures to resource constraints and shipping delays, Window Ware has still strived to maintain their same-day response promise and made sure no customer enquiry went unanswered. No matter what, they have continued to monitor their KPIs throughout and hit targets on order input, pick accuracy and back orders which all support high OTIF and keep customer service levels high.
Window Ware MD Sam Nuckey said: “We know how much our customers depend on our products and services to keep their businesses moving and we’ve worked hard to meet their every hardware need through what’s been a particularly demanding year and a half. Hearing positive feedback like this from a renowned fabricator like Dekko makes all the effort worthwhile.”
Window Ware has been successfully serving the window and door industry with leading brand hardware, tools, and consumables since 1987. For more information, call 01234 242 724, email sales@windowware.co.uk, or visit www.windowware.co.uk.
